Thank you for shopping at L&L Nutrition.

If you are not entirely satisfied with your purchase, we're here to help.

L&L Nutrition products have been formulated and produced to the highest quality standards. If you are dissatisfied with the experience you have had, please let us know about it so that we can rectify the situation for you. If you suspect that the quality of the product is not right, please hold on to the product, note the lot number printed on the container and then contact  us via the website to let us know about the situation. Depending upon the situation, we will collaborate to find the best solution for you.

To be eligible for a return, please make sure that:

• You may return new, unopened items within 30 days of delivery for a  refund. We will also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). All refunds related to returns that are not a result of our error will have the original Shipping and Handling fee removed from the total refund amount. You will also be responsible for return shipping charges back to our facility.
• You have the receipt or proof of purchase
• We can not make any refund or accept returns if any of our flavors isn't of your total liking since flavors is something very subjective.

          Products that do not meet these criteria will not be considered for return.

          To contact us:

          support@ll-nutrition.com  or  https://www.llnutrition.fit/pages/contact

Shipping charges: Shipping charges incurred in connection with the return of a product are non-refundable. You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from L&L Nutrition.

Damaged items: If you received a damaged product, please notify us immediately for assistance.

Sale items: Unfortunately, sale items cannot be refunded. Only regular price items can be refunded.

Wrong Address: L&L Nutrition LLC is not responsible for lost orders due to incorrect address provided by the customer, (this includes wrong apt/house #, wrong street, etc.) PLEASE take your time and make sure you provided all correct information. L&L Nutrition LLC is not responsible for unclaimed or refused orders.

Once the order was processed and sent (in transit) it is the responsibility of the customer to contact the shipping company and make the necessary changes (there may be an additional charge). L&L Nutrition LLC can not be held responsible for the change of address.

If the order was processed and has not been shipped and wants to make a change of address the customer must cancel the order and make a new purchase.

3. HOW DO I CANCEL MY ORDER ON AN EXISTING ORDER IN TRANSIT?

Unfortunately, we are unable to cancel your order from our customer service department once it's in transit.  Once your order has entered into our shipping process it cannot be modified or cancelled.

Your order will be in transit to the address provided at checkout.

In order to receive a refund, you may return the package on its original condition to our shipping department.

Once the package arrives at our Return Department, we will process a refund minus the original cost of shipping and restocking fee.

Returns must be made to:

L&L Nutrition Returns Department

6100 Blue Lagoon Dr #410
Miami FL 
33126

Please ensure to include your order number in order to expedite the process.

 RETURNING AN ITEM:

• Pack the item/s securely in the package along with the order # written on a box or inside the box, with a note explaining why you are returning them.
• Along with a note indicating whether you want to exchange or refund  the product .In all cases refunds will be made ONLY to the card used for the original purchase.
• All return shipping charges must be prepaid by customer. We cannot accept C.O.D. deliveries.
• Keep the Return Tracking Number from the package you are returning to ensure that the package is received by our Returns Team. 

Return Packages Only to this Address

L&L Nutrition Returns Department

6100 Blue Lagoon Dr #410
Miami FL 
33126

 REFUND:

If for some reason you put the wrong shipping address or the package can't be delivered for any reason (caused by the customer) you have to wait until the product comes back to our facility to receive a refund according to the criteria described below.

IN ORDERS THAT HAVE FREE SHIPPING:

•            DOMESTIC ORDERS: They will be reimbursed minus a 15% for handle & restock fees plus taxes if they were paid
  
  

IN ORDERS THAT PAID SHIPPING:

•            DOMESTIC ORDERS: They will be reimbursed WITHOUT SHIPPING minus 5% for handle & restock fees plus taxes if they were paid.
•            INTERNATIONAL ORDERS: They will be reimbursed WITHOUT SHIPPING minus 10% for handle & restock fees. 
  
  
• IN CASE WE NEED TO CONTACT YOU TO CONFIRM THE ORDER:

On some occasions our system might detect an error in the order, such as the address or suspect the purchase might be fraudulent. If this occurs, for our customers safety protection we will contact you by email or a phone call to ask for additional information. If we do not receive a response within five (5) consecutive days, we will cancel the order and provide a refund.

REFUND TIME

You should expect to receive your refund within four (4) weeks or less, after sending back your item. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

CLAIM STATUS

If tracking indicates package was delivered and customer claims package did not arrive, we will initiate a claim process with the delivery company handling your package following their guidelines.

USPS – Claim must be filed after 15 days and before 60 days of mailing date.
UPS – Claim must be filed Immediately to initiate investigation process.

Claim investigations could take from 30 to 40 days to obtain a resolution.

We will obtain a claim status from the delivery company, which upon revising, we will provide a final answer and follow up with a refund, replacement or dismiss the claim.

We hope you have a pleasant experience every step of the way working with L&L Nutrition LLC and it's affiliates.

Thank you.